By Email

Please fill out the form below to send your message. DART staff will respond to all emails within two (2) business days.


By Phone

Customer Service – 515-283-8100
Phone hours:
Monday through Friday 6 a.m. to 7 p.m.
Saturday and Sunday 8 a.m. to 4 p.m.
 
Window hours:
Monday through Friday 6:30 a.m. to 7 p.m.
Saturday and Sunday 8 a.m. to 4 p.m.
 
Paratransit – 515-283-8136
Available Monday through Friday 7 a.m. to 5 p.m.
 
RideShare – 515-288-RIDE (7433) 
Available Monday through Friday 7 a.m. to 5:30 p.m.
 
Lost and Found – 515-283-8100
Available Monday through Friday 6:30 a.m. to 7 p.m. and Saturday and Sunday 8 a.m. to 4 p.m. Items are kept for 14 days. DART is not responsible for items left on buses, in shelters or on any DART property.
 
Media Relations, Transit Advertising or Procurement – 515-283-8100
Available Monday through Friday 8 a.m. to 5 p.m.
 
Human Resoures/Careers – 515-283-8100
Available Monday through Friday 8 a.m. to 5 p.m.
 

In Person

DART Central Station
620 Cherry Street
Des Moines, IA 50309
 
Building hours:
Monday through Friday 5 a.m. to 11 p.m.
Saturday 6 a.m. to 10 p.m.
Sunday 7 a.m. to 6 p.m.
 

By Mail

Des Moines Area Regional Transit Authority
620 Cherry Street
Des Moines, IA 50309-4530
 

Information found on this website can be provided in an alternative format upon request. To request this, contact DART Customer Service by calling 515-283-8100 or emailing dart@ridedart.com. DART will do its best to provide the requested alternative format within a reasonable time.

DART works with organizations, including Relay Iowa (Hamilton Relay) to provide Telecommunications Device for the Deaf (TDD) services for riders. DART dispatch and customer service staff members reach out to Relay Iowa for a variety of telecommunications services including teletypewriter (TTY), Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Visually Assisted Speech-to-Speech (VA STS), Spanish and CapTel®. When riders connect with Iowa Relay, the Communication Assistant will reach out to DART to help assist with setting up arrangements. To connect with Relay Iowa, riders should dial 711 or click here.

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